Presentations
Members of our organization frequently make presentations for a variety of venues. Here you will find these presentations with the most recent listed first.
- Narrowbanding Presentation. Presented by Michael J McDougall, General Manager and Scotty Douglas, Assistant General Manager for elected officials in 2008
- "What Staffing Problem?" presented by Michael J. McDougall, General Manager, and Lisa Martinez Sullivan, Support Services Manager, for the 2005 National APCO Conference. (file is 376k)
- "Keys to Positive, Productive QI Feedback" presented by Lisa Sullivan, Support Services Manager, for the 2005 APCO State Conference.
- "Citizen's Academy for 9-1-1: A Dispatcher Recruiting Tool" presented by Rosanna McKinney, Training Supervisor, for the 2005 APCO State Conference.
- "Implementing a Citizen's Academy for 9-1-1, A Strategic Means of Public Education" for the 2004 Navigator Conference in Las Vegas, Nevada.
- "Putting Spark Back into Classroom Training" for the 2003 ASLET Conference in Ontario California. The .pdf file is 1.2M and will take some time to download.
- "Making CLETS Training Lively" for the 2002 Computerized CLETS User Group (CCUG) Conference. The .pdf file is 1.2M and will take some time to download.
- "The Quest for Excellence - Continuous Quality Improvement in a Communications Center" for the APCO Conference in Boston. The .pdf file is 2.2M and will take some time to download.
- "Facing the Challenges of Consolidation and Cross Training" for the Navigator 2000 Conference. The .pdf file is 1.1M and will take some time to download.
- "Implementing Interactive Training for Telecommunicators" at the Navigator 2000 Conference. The .pdf file is 318K.
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