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CITIZEN'S
COMPLAINT PROCESS
and
INQUIRY FORM The
Santa Cruz Consolidated Emergency Communications Center (SCCECC) is a Joint Powers
Authority (JPA) providing public safety and 911 dispatch services for the County
of Santa Cruz, and the cities of Santa Cruz, Watsonville, and Capitola. SCCECC
also provides services to nine (9) fire districts, American Medical Response West
(the local paramedic and ambulance transport provider), and County Animal Control
Services.
SCCECC dispatchers answer approximately 485,000 phone calls
each year. We fully realize dispatcher response to emotionally charged situations
may not always be what you, the citizen, expect. For this reason, we have developed
a process for citizens who wish to voice their questions, comments, complaints,
and even commendations about our operations, policies, or employees. Your feedback
will help us ensure we are serving our community effectively. The information
provided by this process is used to improve our performance by enhancing our training,
equipment, and/or organization. Citizens are encouraged to ask about any service
they receive from our Center. Steps: 1.
An inquiry form may be obtained from the following sources: - SCCECC
at 495 Upper Park Road, Santa Cruz.
- By
calling (831) 471-1000 and requesting a form be mailed to you.
- From
our website at www.sccecc.org.
- Click
here to download the inquiry form in Adobe pdf format (6k)
- Click
here to download these instructions in Adobe pdf format (42k)
- Click
here to complete this form on-line and submit it electronically.
- Click
here to download
the latest Adobe Reader free.
2.
Complete the inquiry form with as much information as possible.
3. If you
are not submitting the form electronically, fax the form to (831) 471-1010 or
mail it to: SCCECC
495
Upper Park Road
Santa Cruz, CA. 95065
4.
All feedback forms received will be forwarded to an appropriate manager for follow
up.
5. Follow up can typically be completed within 30 days.
6. Citizens
will be notified when the form is received and of the results, when completed.
7.
For urgent inquiries, citizens should call (831) 471-1190 and ask to speak to
the on-duty Supervisor. This number can be used 24 hours per day, 7 days per week.
Your
opinions are important to us.
Thank
you for your feedback.
We
are dedicated to serving as the vital link between the public and public safety
organizations through responsiveness and technical excellence while in partnership
with our Users and employees.
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