NetCom Dispatchers have determined their customers have the right to a knowledgeable dispatcher who will:

• Answer in a timely manner.
• Treat them fairly, impartially, courteously and respectfully.
• Hear and understand them.
• Give them a turn to speak and listen actively when they do.
• Show a degree of empathy.
• Have tolerance for a lack of understanding.
• Process their call quickly and effectively.
• Provide an explanation of the processes (i.e., delays, non-response calls, confirmation of response or action that will be taken, referrals, etc.)
• Provide an avenue for making complaints if needed.
• Terminate their calls courteously.