Commendations May 5, 2011 - Senior Systems Technician Wolff Bloss and Systems Technician Gilberto Oros received a letter of commendation from their supervisor, Systems Division Manager Amethyst Uchida for their work assisting the Capitola Police Department with relocating their computer and network equipment after a severe flood caused significant damage at the PD. They also received letters of appreciation from Capitola Police Chief Mike Card and Capitola Information Technology Specialist Larry Laurent. March 22, 2011 - Operations Supervisor Marsha MillerAyers received a letter of commendation from General Manager Scotty Douglass for her work authoring a comprehensive Emergency Operation Plan (EOP) for SCR911. This EOP effectively creates a single reference point for all employees to use in the event of almost any foreseeable emergency that might affect our center and workforce. March 22, 2011 - General Manager Scotty Douglass recognized Senior Administrative Assistant Sherry Paul for her work as the Editor of our Annual Report. Over the years since Sherry began serving as our Editor, she has evolved our Annual Report into an extremely professional and well-designed document that serves as a positive example of our agency's excellence. February 8, 2011 - Amethyst Uchida and Nicola Nelson were recognized by General Manager Scotty Douglass for their efforts in creating new reports for American Medical Response's Director of Operations, Brenda Brenner. Ms. Brenner indicated the reports will save her at least 8 hours of work every month and stated "In a time where we are all having to do more with less, any savings of time that is created is like gold!" December 7, 2010 - Acting Assistant General Manager Dennis Kidd praised Operations personnel Jo, Valerie, Melanie, Joe, Amanda, Michele, Dave, Mike K., Jim, Stephanie, Karen, Anna, Kristy, and Adrienne for their outstanding performance during one of the most significant events in our Communications Center's history. On November 29, 2010, a prisoner escaped from a deputy's custody, injuring her and taking her handgun. The prisoner then fled through residential neighborhoods, briefly took hostages at a childcare facility and was the subject of a 5-hour manhunt by both the Santa Cruz Sheriff's Office and the Santa Cruz Police Department. Dennis stated, "I have been in the 9-1-1 business for over 25 years and November 29, 2010 will remain as one of my proudest moments...I am proud to call you co-workers and firmly believe you are some of the most talented, committed 9-1-1 professionals anywhere." Dennis also relayed that he received similar comments of praise from SCSO Chief Deputy Don Bradley and SCPD Captain Steve Clark. November 18, 2010 - Anita Miller was acknowledged by Interim Chief of Police, Kevin Vogel for her teams' assistance to Santa Cruz PD on Halloween night. November 17, 2010 - Tom Ginsburg was commended by Systems Manager Amethyst Uchida for his hard work and dedication in successfully implementing an upgrade to SCR911's long-term recording solution. November 17, 2010 - Nicola Nelson was recognized by Central Fire Battalion Chief Owen Miller for her professional attitude and exemplary performance while working with Central Fire on special projects and assignments. September 29, 2010 - Wolff Bloss received a Certificate of Recognition from Watsonville Police Chief Manny Solano in appreciation of his "devotion to duty and outstanding performance in the Public Safety Wireless Area Network Project". September 20, 2010 - Nicola Nelson was recognized by her manager, Amethyst Uchida, for completion of an important GIS project. The realignment of the Streets in South Santa Cruz County permits calls for service to be more accurately mapped and the closest ambulance to be dispatched to emergency medical incidents. August 24, 2010 - Kevin Fink and Amethyst Uchida were commended by General Manager, Scotty Douglass for their professionalism and diligence in completing a records request for the District Attorney’s office. May 4, 2010 - Operations Supervisor Marsha MillerAyers praised her entire team - Jim, Dee, Jodi, Mike F. Abby and Mike K. for their cooperation and teamwork during an especially busy shift. This team handled a riot in downtown Santa Cruz requiring Code 3 cover from all surrounding agencies, a bomb team call-out, several possible shootings, and a particularly violent domestic violence situation. From Marsha, "I have received several kudos for our performance from field officers to Lieutenants. They all aknowledge the outstanding level of service they got, especially in light of the unusual amount of high priority incidents". April 29, 2010 - Stephanie is commended by Operations Supervisor Marsha for her exemplary dispatching skills and her compassion, both on the phone taking a call from a witness to a shooting, and dispatching officers on the radio to handle the call. Stephanie kept the officers updated immediately on the radio and on their MDC's, while simultaneously reassuring the caller and gathering information. Stephanie commended her team of dispatchers who were on duty during this incident; Sean, Adrienne, Val, Ashley, Dennis and Kevin. From Stephanie, "You all had a positive impact on this call through your team work and professionalism". This sentiment was echoed by Sgt. Morales of the SCSO and several of the responding deputies. February 11, 2010 - Adrienne is commended by both her Operations Supervisor Margaret and Assistant District Attorney Steve Drotter for her skill and patience in handling a call from a suspect in a domestic violence situation. Adrienne kept the reluctant suspect on the phone for an extended period of time, eventually extracting all the needed information. December 29, 2009 - SCPD Sgt. T. Bailey commends Lisa and Jo for their detective work in determining the location of a suspect who fled and was wanted on an out of county high profile warrant. Officers were dispatched and kept apprised as the situation unfolded. The "armed and dangerous" suspect was in custody without incident within a few minutes of the original call.
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